Our Fairino FR5 arm arrived from an unnamed seller in China, but the controller and the arm connection cable are missing. I ordered a complete package for transferring lightweight housings.
The seller says those items shipped separately, yet hasn't supplied another reference in 50 days. I kept the crate and packing material.
@JonasChan1068 What package count is on your delivery note? Start by matching its identifier to the agreed contents so you can describe the missing balance precisely.
@ElliotBrown0944 There's a single package identifier on the note, but our order includes the arm, controller, and the arm connection cable. I checked all the foam compartments and neither missing item is there.
Send that inventory with photos of the crate label. Ask the seller to assign the controller and the arm connection cable to a package number and provide its transport reference.
@ElliotBrown0944 The controller and the arm connection cable have arrived, and I've matched their identities to our order. The delivery inventory is complete; commissioning checks are still ahead.