I cannot make 169 UR5e accessory kits from 157 tool cables

FionaAdams0151 · 8 Apr 2026, 21:26 UTC

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FI
FionaAdams0151
Our sealed accessory box had 169 mounting sets but only 157 tool cables. Each of our 169 ordered kits should contain one cable. The seller is now talking about total pieces, although the final contents message lists both items per kit.

5 replies

KA
KaiAllen0280
Replying to FionaAdams0151

Show the two component counts against the confirmed per-kit list. That leaves twelve incomplete kits; a grand total of loose pieces will only muddy it.

7 points
FI
FionaAdams0151
Replying to KaiAllen0280

They accepted that reconciliation and found a separate package of twelve cables in their packing area. It has not been collected yet. We have kept the incomplete kits apart.

8 points
KA
KaiAllen0280
Replying to FionaAdams0151

Have those twelve been dispatched under a separate reference now? Ask them to include the cable identity, so stores can check more than the number.

22 points
FI
FionaAdams0151
Replying to KaiAllen0280

The separate parcel has arrived. Stores checked twelve cables against the ordered assembly reference and completed the remaining kits. We have 169 complete kits now. Thank you for putting the shortage into kit terms.

16 points
KA
KaiAllen0280
Replying to FionaAdams0151

And now the receipt can be closed against its actual contents. Keep that final per-kit message with it; it did useful work here.

19 points

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