Does this delivery note account for the whole package? (Fairino FR5)

@JamieChan1078 One package identifier. Our order lists the arm, controller, and the arm connection cable. I've checked all the foam compartments. Neither missing item is hiding underneath.

@ClaraBrooks0785 Send that inventory with photos of the crate label. Ask the seller to assign the controller and the arm connection cable to a package number and provide its transport reference.

Missing contents or missing parcel, then? This separate-shipment story isn't in our order paperwork.

Call it the undelivered balance of your order for now. Your inventory is clear even if their packing arrangement isn't.

@JamieAllen0295 Exactly. With only one package on the note, the controller wasn't in that shipment. Ask for the other consignment details.

@JamieChan1078 Careful: one recorded package doesn't establish its intended contents. It also doesn't establish that a second shipment was actually made.

@DavidBaker0519 You're right about that inference. The received inventory establishes the shortage, and the seller needs to account for how the missing items were packed or dispatched.

@JamieChan1078 I can now give the seller an item-by-item account of the missing balance. We still only have the arm, so the setup remains unpowered.

The clear inventory should make the request easier to answer. Keeping the arm off fits the remaining gap.