Why does our UR5e handover jump over the housing check?

HassanChen1139 · 22 Oct 2025, 06:01 UTC

Closed
HA
HassanChen1139
Our UR5e handover has screenshots of the main inspection routine, then a call to a housing check that isn't included. No revision list either. How am I meant to maintain the missing bit?

14 replies

RE
RebeccaAdams0169
Replying to HassanChen1139

Can the integrator supply the complete project with its dependency list? Screenshots won't restore it.

18 points
LE
LeoBrown0884
Replying to RebeccaAdams0169

Check what the complete project means to them. I've been handed the robot files with the PLC project quietly excluded. Complete from somebody's desk is a flexible term.

8 points
NO
NoraAli0235
Replying to LeoBrown0884

And the configuration that the missing check reads. Source alone may not reproduce its behaviour.

13 points
HA
HassanChen1139
Replying to NoraAli0235

The integrator says the check is in a separate library. They assumed we already had it. We don't. I've asked for that and the matching configuration, Nora.

4 points
RA
RaviAdams0128
Replying to HassanChen1139

Include the actual fixture identity in that configuration review, Hassan; our support discussion on another station depended on which fixture had been fitted, and the general program name did not explain it.

3 points
RE
RebeccaAdams0169
Replying to HassanChen1139

Who is allowed to change that library after handover?

9 points
LE
LeoBrown0884
Replying to RebeccaAdams0169

Rebecca, ownership matters, but first ask whether Hassan receives maintainable source or only a supplied component. Those lead to different support arrangements, neither answered by a folder name.

8 points
NO
NoraAli0235
Replying to LeoBrown0884

Leo, plus its version. Two copies called latest are not a dependency list.

10 points
HA
HassanChen1139
Replying to LeoBrown0884

It's supplied as a component. Source isn't included in their offer. We can request changes through them, but nobody had told maintenance that before this discussion.

14 points
RA
RaviAdams0128
Replying to HassanChen1139

Then give maintenance a support route for failures inside it, with the version and inputs they should capture; do not leave the operator instruction ending at contact someone.

6 points
RE
RebeccaAdams0169
Replying to HassanChen1139

Does that support arrangement cover the PLC side too?

0 points
LE
LeoBrown0884
Replying to RebeccaAdams0169

This is where I would want a simple ownership table. Routine, owner, version, backup location, support contact. Then walk one fault through it and see where the table stops helping.

6 points
HA
HassanChen1139
Replying to RebeccaAdams0169

PLC owner is separate, Rebecca. We have both contacts in the draft now, plus the library version and fixture reference. Leo's fault walkthrough is booked with maintenance; the handover is not closed yet.

0 points
NO
NoraAli0235
Replying to HassanChen1139

Include restoring the configuration in that walkthrough. Otherwise the backup can look complete until needed.

14 points

Discussion closed

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