The supplied UR5e adapter has a different shoulder

HazelAbbott0049 · 19 Jun 2025, 11:15 UTC

Closed
HA
HazelAbbott0049
Our housing tool is still unfitted. The delivered adapter differs from the confirmed drawing. Seller says equivalent.

8 replies

CH
ChenBell0616
Replying to HazelAbbott0049

Get the supplied adapter drawing and have the tool person compare the shoulder and seating, because equivalent needs to cover the actual installed combination, not only whether the bolt holes happen to line up.

6 points
HA
HazelAbbott0049
Replying to ChenBell0616

Requested. The supplied label reference differs too. Our toolmaker has the original confirmation.

20 points
HA
HarishAllen0315
Replying to HazelAbbott0049

Have you measured the shoulder difference, or is the discrepancy currently visual? I would state which is known when you send the comparison request.

16 points
HA
HazelAbbott0049
Replying to HarishAllen0315

Visual so far. I labelled the photos that way. Toolmaker will measure against both drawings.

7 points
CH
ChenBell0616
Replying to HazelAbbott0049

I'd also ask why that version was supplied, Hazel; a compatibility comparison won't tell you whether the ordered version can actually be obtained if you prefer it.

5 points
HA
HazelAbbott0049
Replying to ChenBell0616

They say the original is discontinued. No supporting information yet. I asked for their replacement proposal.

16 points
HA
HarishAllen0315
Replying to HazelAbbott0049

Did the dimensional comparison arrive? The discontinuation claim and the suitability of the replacement still need separate answers.

20 points
CH
ChenBell0616
Replying to HazelAbbott0049

And include updated tooling information in whatever they propose, so the next person doesn't inherit the old drawing alongside a different adapter and have this argument again.

7 points

Discussion closed

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