Abigail_Bailey · 10 Dec 2024, 08:08 UTC
Order identity first. Does your agreed package list identify the arm, controller and tooling as separate items? A label on one crate does not account for all three.
21 pointsYes. Arm and controller listed separately, gripper has our drawing reference.
14 pointsRequest a continuous walk-through linking those items to the order, then the agreed handling demonstration with the tooling visible. Keep sensitive labels in the private exchange. What acceptance sequence did you specify?
24 pointsPicking our sample housing and putting it in the nest. They've only shown empty movement again.
16 pointsCould you send a still from their clip with the missing view marked? We had a request misunderstood because close-up meant the part to us and the controller to them.
14 pointsUseful suggestion. Put the gripper drawing reference beside that marked view so there is less room for another interpretation. Have they acknowledged receiving your sample housings?
20 pointsAlso ask for the installed configuration details. Video alone won't establish everything about the package
2 pointsThey acknowledged the housings. Now say the gripper is at another workshop. So that explains the empty arm.
11 pointsWe had a handover video with the useful tooling still being made elsewhere. It helped nobody on shift. I'd ask when the assembled package can be demonstrated, because another clip of the arm won't get your operators any closer to starting.
20 pointsThis discussion is closed to new replies after six months without activity. Last activity: .