Workshop laptop has Ethernet and Wi-Fi active. The other session notes only Ethernet. Loaded configurations not compared yet.

Check the configuration before anyone disables things at random. Two shortcuts can run the same script name with different targets, and the controller will get blamed for a request that never went to it.

Also verify the selected route with the network owner. An interface being active does not prove the request used it.

Loaded target matches on both. Network owner confirmed the intended endpoint. Our workshop route selects a different interface from the documented bench connection.

That is a concrete difference to investigate under the approved network arrangement. Does the request trace show it leaving on that selected interface, and what response or timeout follows? Route selection and successful service communication remain separate observations.

Name who maintains the bench configuration after this. Otherwise the working laptop will remain the only documentation you trust.

Network administrator owns the bench setup. Request trace confirms the unintended route. They are reviewing its cause before any approved change.

Then keep the controller settings out of that first fix. You have a laptop-side route finding, not evidence that the service needs reconfiguring.

And repeat the documented service request after correction. Successful ping would not finish that check.

Both are in the verification request. No corrected-route read result yet, so service availability remains unconfirmed from this laptop.

Keep that last sentence in the handover status. A known route problem and a verified working service are different milestones.