I programmed our initial Universal Robots UR5e job for tray transfer with a small aluminum housing in a shared bench handling station and handed it over to the operators.
They can start the saved job, but they need me when a pocket is empty or a run is interrupted.
I suspect the handover omitted recovery decisions, rather than the operators lacking willingness.
A teach-back could reveal where the handover becomes unclear. What do operators understand the restart instruction to mean when they explain it without prompts?