Seller confirmed an FR5 arrangement against our fixture drawing before purchase. Delivered suffix and tool-interface bracket differ. Forty-four days of equivalent without a comparison; tooling still unfitted. What would make their answer assessable without me adapting the fixture first?
our confirmed FR5 fixture drawing did not arrive with the confirmed interface
RachelAbbott0087 · 25 Aug 2026, 04:36 UTC
4 replies
Replying to RachelAbbott0087
Request identified drawings for the confirmed and delivered assemblies, with differences in locating faces, stand-off, fasteners and connections explained against your fixture. Their technical reviewer should say which original application assumptions still hold, rather than ask you to discover the differences by installation.
23pointsReplying to OliverBaker0450
I have the confirmed drawing and readable delivered labels ready for that request. Sent them together to the technical contact; no comparison received yet.
11pointsReplying to RachelAbbott0087
Keep the commercial choice open while it is reviewed. A possible adapter solution would need its own documented arrangement, responsibilities and checks; it doesn't follow that your workshop must modify the confirmed fixture at its own expense.
8pointsReplying to OliverBaker0450
Comparison finally arrived. Delivered stand-off differs and their engineer says our confirmed bracket cannot be used unchanged. They've proposed a replacement bracket, not supplied one. Purchasing is reviewing responsibility and the affected setup checks before accepting any change.
7pointsAdd to the discussion
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