How do I get past 'next shipment' replies?

LouisBell0659 · 29 Aug 2026, 05:47 UTC

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LO
LouisBell0659
I received our Universal Robots UR5e from an unnamed seller in China and checked that the main hardware matches the order. We've the installed tool cable, but not the additional one in the promised spare kit. For 38 days the seller has said 'next shipment' without a tracking reference. Our plans include sorting inspection samples, and the spare-kit issue remains open.

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