The UR5e clip never shows our housing entering the tray

HanaCarter0970 · 12 Sept 2025, 08:14 UTC

Closed
HA
HanaCarter0970
I asked for our agreed housing-handling demonstration and received a general UR5e motion clip. No readable unit identity, no clear sample transfer. I cannot connect it to our purchase.

2 replies

HA
HassanChan1052
Replying to HanaCarter0970

Can they provide a continuous handling view linked to the unit and tooling identifiers, using your agreed housings and receiving tray, with pickup, release and withdrawal visible? Separate close-ups can identify the kit, but need a clear link to the system doing the work.

22 points
HA
HanaCarter0970
Replying to HassanChan1052

Requested exactly that. They sent identifier photographs but no replacement handling view. I've acknowledged the photos and left the agreed demonstration outstanding, not nearly accepted.

9 points

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