Why is our missing UR5e controller still attached to the arm receipt?

It lists a second carton. No mark or carrier reference. Receiving checked the delivered crate and packing.

Ask dispatch to identify that carton against your order and state who holds it. A list showing two packages doesn't prove the collector took both, so they need to answer about the controller carton itself.

Is the pendant cable included in that carton description? Keep both missing items visible while the conversation concentrates on the larger one.

Cable listed inside. Seller has asked dispatch. Their account still marks the entire order delivered.

Request the shortage balance separately from that delivered-arm status.

And no setup booking based on the arm alone.

Have you got a physical-location answer from dispatch yet, Victor? That would tell you whether this is a carrier trace or still a supply problem.

Dispatch found the controller at the seller's warehouse. Cable not available. Corrected balance requested; no setup booked.

Then ask for actual cable availability and a defined supply proposal. There is no separate moving shipment to trace yet, whatever the older messages called it.