Our FR10 is here. The separate spare kit is not, and the parcel link the seller keeps sending now says cancelled. I have asked whether they cancelled the label or the whole spare order. The answer was another copy of the link.
I once spent an afternoon chasing a parcel that had been merged into a larger shipment. The old link never caught up. Ask whoever packs their orders for the current package number; sales may just be forwarding the first email they can find.
I asked for the packing contact. Sales says the cable is waiting for other spare items. So it appears nothing has left, although they have not answered why they called it shipped.
Will the cable alone cover the failure you are worried about, or would you still be waiting for one of the other items before the station could return to work?
None yet. Just 'original cable' in their answer. Ravi, there is no current failure; I want the promised spares available before we depend on the station. A split delivery would help if the parts are correct.
They have now sent a photo of a bag marked tool cable. That is not what I asked for. I sent back the pendant cable line from the quote and a photo of the identification on ours.
Wrong photo, according to the packing contact. They supplied a cable identifier after I queried it. I have asked service to confirm it against our installed cable, rather than trying to judge it from the connector photo.
Yes. Service confirmed the specified replacement for our package. Purchasing accepted separate dispatch at the seller's cost, with the pads and filter still outstanding.
Cable received and checked against that confirmation. The other two items are still waiting for stock. I have stopped using 'kit delivered' in our receiving notes; it was hiding most of this conversation.