Cannot close our FR5 spare-kit receipt after forty-six days

JuliaChan1109 · 13 Jun 2026, 02:55 UTC

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JU
JuliaChan1109
Main hardware received, spare kit absent (including extra pendant cable); forty-six days of promises, no parcel reference.

5 replies

HE
HenryAli0177
Replying to JuliaChan1109

Ask for a separate fulfilment proposal tied to the outstanding kit contents. Keep the installed cable explicitly acknowledged, so this does not become an argument about whether the robot arrived equipped.

12 points
JU
JuliaChan1109
Replying to HenryAli0177

The seller acknowledges the fitted cable but hasn't repeated our outstanding kit list in their reply.

10 points
HE
HenryAli0177
Replying to JuliaChan1109

Then ask them to confirm that list first, with stock status and the proposed supply date. A parcel reference would be useful only once there is an actual parcel to identify.

24 points
JU
JuliaChan1109
Replying to HenryAli0177

Contents acknowledged now; availability remains unanswered, and I've kept stores' shortage entry open.

23 points
HE
HenryAli0177
Replying to JuliaChan1109

That is a firmer record, not a delivery commitment. Whoever plans maintenance cover should have the same outstanding status; I would not translate 'next shipment' into an expected arrival in the internal schedule.

18 points

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