Our Fairino FR5 package from an unnamed seller in China is here with the main hardware matching our order. The promised spare kit is missing, including an extra pendant cable; the installed one is present.
I've had 47 days of 'next shipment' replies with no parcel reference. We're planning sorting inspection samples, and I want the missing kit dealt with.
Yes, the final seller message names the extra pendant cable. I've checked the packaging and accessory list. We've the normal setup components, but no spare kit.
Am I giving this too much attention when the main package is here? The seller's wording makes the spare feel like an optional favour rather than part of our agreement.
On a different accessory purchase of mine, I described the spare as an outstanding order item. That kept the request proportionate to what had actually been omitted