I handed over our FR10 housing-transfer job feeling quite pleased with myself. Saved job, labelled trays, a start sheet that even I could follow before coffee. Then an empty pocket came along and the operator called me. Next interruption, same thing. I realised the sheet stops being helpful at exactly the moment you need help. I don't think they need another demonstration of a perfect tray. I'm less sure what a decent recovery handover should look like without making them memorise everything in my head.
On our fleet handover the useful exercise was asking someone to explain why they had stopped. Much better than praising them for reaching the end of a checklist.
Hana, yes, but don't turn it into an exam where the learner has to guess the tutor's favourite answer; I would start by admitting the screen or instructions might be rubbish.
Louis, it says waiting at source. No pocket shown. Imran, guilty on the screen: I know which step it means because I wrote it. The operators have been telling me that in rather polite ways.
Imran, I meant learning from their explanation, not marking it. One operator spotted that our instructions used a different name from the display. That was our mistake.
I'd start with that empty-pocket example and an offline screenshot, Elliot, because you can find out what information is missing without interrupting another production run.
Louis has the awkward bit there, a clearer screen still won't decide what an operator is allowed to do when the physical tray and the saved progress disagree.
Thanks Farah, the screenshot exercise was useful. They wanted the tray and pocket identity, but also wanted to know whether waiting meant safe to leave the job unattended. I hadn't expected that question. We need clearer status wording as well as the recovery decisions; I've brought the cell owner into it.
We also had an operator who understood the fault but did not know who covered it on the late shift. The contact route belongs beside the recovery decision.