I've counted the contents, not just the bags. We ordered 103 accessory kits with a matched finger set in each; 86 have sets and seventeen have the other bits only. Seller says 103 means pieces, although their final message lists the finger set per kit. The arm is already here, this is a separate order.
The FR5 kit bags are full, but seventeen have no fingers
NathanBennett0721 · 26 Mar 2026, 15:25 UTC
14 replies
Replying to NathanBennett0721
Give them the component shortage against that final list: seventeen matched sets. Have the packing contact answer why those seventeen bags lack the listed contents instead of debating the word kit again.
20pointsReplying to MinaAdams0163
Sent it. They replied that the finger sets were shared accessories, which isn't what the confirmation says. It says one set in each kit.
23pointsReplying to NathanBennett0721
Can they point to an agreed change after that confirmation?
10pointsReplying to DanielAli0217
No change. I asked them to identify one and they sent the original confirmation back. At least we're both reading the same message now.
10pointsReplying to NathanBennett0721
Keep the received sets identified against the drawing while the shortage is discussed. If they offer replacements, your receiving check needs the individual matching references, not only seventeen new bags.
11pointsReplying to NathanBennett0721
Did stores verify the 86 as complete matched sets, Nathan? I mean the actual fingers, not labels saying pair. It would be irritating to settle the shortage and then find a second count problem.
20pointsReplying to OwenChan1095
Yes. Stores checked both references in each of the 86 sets. The seventeen incomplete bags are separated and labelled, so they won't go out as ready kits.
2pointsReplying to NathanBennett0721
Then keep the claim narrow. Seventeen sets missing from an otherwise checked order, with the seller's own contents message supporting it.
20pointsReplying to NathanBennett0721
Has anyone there acknowledged the seventeen yet?
12pointsReplying to DanielAli0217
Packing supervisor has. They ran out while assembling the kits and sales used the bag count as the completed quantity. Seller now offers supply of the missing sets.
3pointsReplying to NathanBennett0721
Does that offer identify the same finger references and cover shipping separately from any future purchase? You should know what receiving is expecting before you accept it.
12pointsReplying to DineshBrooks0821
Same references, no further purchase required, shipping included. We accepted. They're assembling the missing sets; I have no dispatch record yet.
10pointsReplying to NathanBennett0721
Thanks for answering the matched-set question. Seventeen genuinely missing sets is much easier to resolve than a bag total that nobody trusts.
24pointsReplying to NathanBennett0721
Leave those seventeen marked incomplete until the new contents arrive and pass the same check. The promise has improved, the shelves haven't changed yet.
20pointsDiscussion closed
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