AmyAllen0293 · 12 Jul 2025, 08:06 UTC
We received a replacement tool once with the same name but different contact geometry. Can you identify the trial set and the delivered set from their drawings or labels?
7 pointsTrial photos show ribbed pads. Delivered ones are smooth. Neither set has an identifier in the paperwork.
0 pointsSend those photos together and ask the seller to identify both sets. Then ask what changed and whether they will supply the trial version or demonstrate the proposed replacement on your samples.
7 pointsDone. They say the ribbed set was borrowed for testing. That detail would have been useful before shipping.
1 pointsDid the offer include those trial pads, Amy? I would check that line before discussing whether you should pay for another set.
7 pointsAnd ask for holding and release in any new comparison. A still photograph of a sample between smooth pads will not tell you how it leaves them.
14 pointsThis discussion is closed to new replies after six months without activity. Last activity: .