Our unnamed seller in China confirmed a Universal Robots UR5e configuration using our fixture drawing before purchase.
I received an arm with a different label suffix and a visibly different interface around the tool interface bracket.
The seller's equivalence assurance comes without a comparison.
Our tooling remains unfitted after 41 days awaiting clarification.
@PavelBrown0875 Do you've the seller's confirmation, delivered identification label, and fixture drawing available together? Comparing those would identify the discrepancy without assuming what the suffix means.
@OscarChan1054 Yes. Their prepayment reply references our drawing, and the delivered identifier differs. My unpacking photos show the interface difference before we've fitted anything.