My 136 FR5 kits cannot be made from this adapter count

LuisBell0695 · 20 Aug 2026, 18:51 UTC

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LU
LuisBell0695
I bought accessories for 136 matched kits for our FR5 moulded-part work, with one mounting adapter in each. The sealed box has too few adapters. The seller in China is now counting pieces, although the invoice and final contents message describe kits. How should I get that specific shortage answered?

16 replies

YA
YasminBell0615
Replying to LuisBell0695

How many adapters did you count, and can you identify them separately from the other pieces?

16points
CA
CallumChen1143
Replying to LuisBell0695

Our stores once counted spare screws towards a kit total; put each promised component on its own line before debating the grand total.

22points
NA
NaomiAbbott0071
Replying to CallumChen1143

Attach the final contents message to that inventory, because a photograph of a busy box cannot show whether it satisfies the agreed composition of 136 kits.

12points
LU
LuisBell0695
Replying to YasminBell0615

There are 120 mounting adapters, checked twice against their item description. The other kit components reach 136 sets, so I can assemble 120 complete kits and have 16 incomplete ones.

13points
DI
DineshBrooks0821
Replying to LuisBell0695

Keep the loose balance listed separately from the completed kits. That makes it possible for receiving to check a later parcel without counting the original pieces again, and for production to know how many sets are usable now.

4points
YA
YasminBell0615
Replying to LuisBell0695

Has the seller answered the sixteen-adapter difference, or only repeated their total pieces?

17points
LU
LuisBell0695
Replying to YasminBell0615

They repeated total pieces. I've sent the 120-complete and 16-incomplete count beside their final per-kit list, with the adapter line highlighted.

9points
CA
CallumChen1143
Replying to LuisBell0695

Is their piece total counting the adapter as one item per kit, or giving it a different quantity?

18points
NA
NaomiAbbott0071
Replying to CallumChen1143

Callum's question may expose their packing interpretation, but Luis need not agree that the later packing list replaces the final kit agreement.

20points
DI
DineshBrooks0821
Replying to NaomiAbbott0071

Yes. Their account of what they packed and the record of what they agreed to supply can both be retained. The purpose is to reconcile them, not choose whichever document gives the most convenient total.

18points
LU
LuisBell0695
Replying to CallumChen1143

Their packing sheet actually lists 120 adapters. The order contact now acknowledges that the final kit list requires 136, and has offered the sixteen missing adapters without an extra item charge.

6points
YA
YasminBell0615
Replying to LuisBell0695

Does that offer address freight and dispatch, or only the adapters themselves?

19points
LU
LuisBell0695
Replying to YasminBell0615

Only the item charge so far; I have asked them to confirm freight and the dispatch arrangement before recording an agreed remedy.

24points
LU
LuisBell0695
Replying to LuisBell0695

They confirmed prepaid freight and sent a carrier acceptance record for the identified adapter parcel. Stores still shows sixteen incomplete kits until receipt.

14points
DI
DineshBrooks0821
Replying to LuisBell0695

Check identity and condition as well as quantity when it arrives. Sixteen objects close the arithmetic only if they are the adapters required by those kits.

11points
LU
LuisBell0695
Replying to DineshBrooks0821

Parcel received: sixteen correct adapters, condition checked, and stores has completed the remaining kits. Thanks for keeping the loose balance separate; we reconciled all 136 without recounting screws as kits.

8points

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