Our FR10 accessory order was for 24 setup kits, each with a locating block, plate and bag of fasteners. The sealed box contains 24 plates, 24 bags and 17 blocks. The seller has added them up and says 65 pieces is more than we ordered.
The invoice says kits and their last confirmation lists the three contents. I can build 17 complete kits, not 24. How would you lay this out so we can stop arguing over the wrong total?
Show an ordered and received count for each component, then the number of complete kits. Keep the photograph references alongside the received counts. The total loose-piece count can be shown separately, but it does not describe usable kits.
Two of us counted it. Seventeen blocks, no extra box. Adrian, that is the table I'm making: 24 required and 17 received on the block line, with 17 complete kits and seven incomplete sets underneath.
We found small parts hidden inside a protective sleeve on one delivery, so Ella's packing question is worth answering explicitly even when the seller's arithmetic is plainly about loose pieces.
Ask for the seven missing blocks against the confirmed kit contents. I would keep that simple request above the table. Otherwise they can reply to the arithmetic and avoid saying what they will supply.
Retain the original invoice and final contents confirmation with the comparison. You need not rewrite the order into their new unit of measure just to explain what arrived.
What did the final confirmation actually say about a kit, Felix? An explicit contents list would be more useful than a catalogue photograph with several things in it.
It lists one locating block, one plate and one fastener pack per kit. Ella and Sarah, we removed all inserts and checked inside the plates; nothing hidden. The sealed packaging is retained with the unpacking photos.
Keep the 17 complete kits together in stores. Do not let the loose plates get issued as if every box is ready for a changeover. I've watched a shortage become much harder to find once the incomplete sets were spread around the shop.
Fiona, would you physically bundle them now or keep the component bins separate with an issue limit? Our setters usually prefer taking only the bits they need.
Either can work, Naomi. I meant protect the complete-kit count from casual assumptions. On ours we bundled them because people expected a ready set; separate bins would have needed a checked picking list.
Use the same definition of complete on the shortage table and the stores record. Physical bundling is a local choice, but changing what counts as a kit halfway through would muddy Felix's comparison again.
Pavel, fastener contents were checked during that second count and are correct. Fiona and Naomi, we will issue the 17 as complete sets and label the seven incomplete ones. They aren't needed simultaneously, Joel, so some setups can proceed.
That belongs in the seller's fulfilment proposal, Ella. I wouldn't assume Felix has accepted another freight charge merely by asking them to complete the original order.
Seller now offers seven blocks separately but hasn't stated dispatch timing or freight responsibility. Thanks, Theo, putting the missing-block request above the count table got a more useful reply. Nothing agreed beyond the quantity yet.
Have that offer identify the block drawing and revision too. The count can finally be right while the supplied blocks still differ from the matched setup kits you ordered.