Cannot close the FR10 spare-adapter line from the main delivery receipt

JaneCarter1032 · 29 Jun 2025, 23:19 UTC

Closed
JA
JaneCarter1032
Separate from our UR5e cable shortage: the FR10 housing bench arrived without its promised spare mounting adapter. The fitted adapter is present. Seller points to the signed main delivery and says the extra one follows. What should remain open on our receiving record?

4 replies

EL
ElliotBrown0944
Replying to JaneCarter1032

Show the main package received and the separately promised adapter outstanding. Use its order reference and quantity. A signed receipt for the arm should not make your spare stock appear complete.

17 points
JA
JaneCarter1032
Replying to ElliotBrown0944

Receiving now has a separate shortage line. Seller acknowledges that line, but has supplied neither stock status nor a parcel reference.

16 points
EL
ElliotBrown0944
Replying to JaneCarter1032

Have they answered whether the adapter exists ready to send? That is the next useful distinction; another acknowledgement of the obligation does not tell maintenance when a spare will be available.

9 points
JA
JaneCarter1032
Replying to ElliotBrown0944

They say it must be made. No completion date. The shortage stays open, and our maintenance folder no longer describes it as awaiting delivery.

19 points

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