Our UR5e arrived for a small-housing exercise and the main package checks out. The separate spare kit didn't. I've now spent weeks getting told it will go with the next shipment, which seems to be a very convenient shipment because nobody can tell me when it exists.
The extra pendant cable is part of that kit. The installed cable is here, so I'm not saying the robot arrived without one. I want the seller to finish the order, and I also need to stop our teaching plan treating that spare as something sitting in the cupboard.
Our UR5e spare kit is still attached to an imaginary next shipment
AmyBennett0728 · 24 Mar 2026, 05:50 UTC
10 replies
Replying to AmyBennett0728
Take it off the available-spares list now. Whoever covers your class should see what is physically there, without needing the purchase correspondence to find the missing cable.
8pointsReplying to ElenaAllen0340
It isn't on our stock list, Elena. I put it in the planning notes as included equipment, which reads like we have it. My wording, unfortunately.
10pointsReplying to AmyBennett0728
I have an adapter enquiry stuck at the same point: the seller describes the complete assembly but won't answer whether the extra part is in stock. Have yours actually identified the contents of this kit?
11pointsReplying to DineshChan1082
Yes, Dinesh, there's a list attached to the order. Their latest reply quotes the list back at me. Very accurate description of things they haven't sent.
7pointsReplying to AmyBennett0728
Can they send an available item separately, or is the entire kit waiting on something they have not named?
19pointsReplying to AmyBennett0728
Amy, thank you for clarifying the stock list. I'd correct the planning note and ask the seller Fiona's question against each listed item. A partial parcel would need its own receiving check.
6pointsReplying to FionaBrown0934
Fiona, they finally said the cable is waiting for stock but the other items are available. I've asked for those separately and corrected my note. Thanks, Elena, the cover tutor had read it as a spare already here.
14pointsReplying to AmyBennett0728
That's a more useful answer than next shipment. Does available mean on their shelf, or something they still have to obtain? Mine have used it both ways.
7pointsReplying to DineshChan1082
The small parcel actually arrived. We checked those items against the list and they're now in stores. No cable in it, as expected, and no firm date for the cable either. I'm leaving that line open.
17pointsReplying to AmyBennett0728
Has the seller acknowledged that the cable remains outstanding after this partial delivery?
-1pointsDiscussion closed
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