Delivered UR5e adapter differs from the one in our sample trial

MeiBell0690 · 13 Jun 2026, 08:07 UTC

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ME
MeiBell0690
Our UR5e arrived with a different tool connection adapter from the confirmed housing-sorting trial, and twenty-nine days of 'equivalent' hasn't included any sample handling with it. Installation review is paused

14 replies

FA
FarahAli0243
Replying to MeiBell0690

Would you prefer the agreed adapter supplied, or are you willing to assess the substitute if the seller can demonstrate the same task? Those are different routes to closing this.

9 points
OL
OliverChen1146
Replying to FarahAli0243

I'd ask for the original first, Farah, because we once spent longer documenting a substitute than it would have taken to get the agreed component sent

14 points
ZA
ZaraArcher0395
Replying to OliverChen1146

Was the original actually available, Oliver? A preference doesn't establish that option can be supplied.

11 points
OL
OliverChen1146
Replying to ZaraArcher0395

In our case yes, though we only found that out after asking directly; I'm not claiming Mei's seller has one on the shelf

6 points
ME
MeiBell0690
Replying to FarahAli0243

I'd prefer the confirmed arrangement, but would consider a reviewed alternative. No stock answer for the original yet, and the substitute has only been called equivalent

10 points
AN
AnilAli0201
Replying to MeiBell0690

What visibly differs on the adapter, Mei, beyond its reference?

13 points
FA
FarahAli0243
Replying to MeiBell0690

For any alternative assessment I'd retain the original samples and task conditions, including placement and release. A different adapter may alter more than the connection at the wrist.

10 points
ME
MeiBell0690
Replying to AnilAli0201

Anil, the offset and locating shoulder look different. Farah, we still have the identified trial housings and agreed receiving nest, so I won't accept a substitute demonstration using easier samples

7 points
ZA
ZaraArcher0395
Replying to MeiBell0690

Could a drawing comparison identify the differences before anyone arranges another trial?

13 points
OL
OliverChen1146
Replying to ZaraArcher0395

Yes, Zara, and I'd ask who pays for any additional work before Mei's team becomes the free development department for a change they didn't request

5 points
FA
FarahAli0243
Replying to ZaraArcher0395

A drawing comparison can screen the proposal, but it does not replace the agreed sample handling evidence. I would keep both requirements explicit rather than choose paperwork or trial as though only one matters.

16 points
AN
AnilAli0201
Replying to MeiBell0690

Any response on supplying the confirmed adapter, Mei? That question seems to be getting lost.

5 points
ME
MeiBell0690
Replying to AnilAli0201

Still no availability answer for the confirmed adapter. They sent a substitute drawing, now with our toolmaker. No handling trial agreed and no installation release; both routes remain open

17 points
OL
OliverChen1146
Replying to MeiBell0690

I'd keep chasing that availability answer separately, then; sending the substitute drawing isn't a reason to stop asking whether they can supply what they confirmed

15 points

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