Keep the original order inside each log. Don't shift whole timelines until there's an independently identifiable event connecting them; otherwise you're arranging the evidence to fit your guess
What does acknowledgement mean in that interface, Jack? It might only confirm receipt of the request, so even a reliable assignment would not necessarily establish whether the coupon inspection completed.
We once found the missing link in a retained application session log, but that only helped because it named the request rather than repeating a high bit.
I would separate the physical coupon's disposition from this software reconstruction as well. Quality may have an independent record, but that record should not be invented from the timeout or receipt acknowledgement.