Main FR5 package correct. Spare kit missing, including extra gripper adapter. Installed adapter present. Forty-eight days promising shipment, no parcel reference. What should I request now?
Ask them to acknowledge the additional adapter by its order description and propose separate supply. I am chasing an extra filter on another order; the fitted component keeps being counted as the spare, which neatly solves nothing.
Tell them there is no future order to attach it to. Ask for the complete separate-shipping proposal or a defined alternative, then compare actual terms. A shipment that depends on buying more is not a dispatch date.