Our UR5e startup sends the bracket request a second time

OscarAli0184 · 16 Apr 2026, 08:42 UTC

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OS
OscarAli0184
Our app crashed after sending a bracket check. Pending survived; the result didn't. Startup resends it automatically.

21 replies

DA
DanielBaker0478
Replying to OscarAli0184

Keep sent-but-uncertain requests out of automatic resend. Can the application look up the original attempt by its identity? The bracket may have been inspected while the file still said pending.

3 points
OS
OscarAli0184
Replying to DanielBaker0478

It has the original request ID. The developer is disabling resend for that uncertain state.

0 points
JA
JaneBennett0771
Replying to OscarAli0184

Also establish what evidence marks a request as definitely never sent. A crash before saving a receipt can leave the same empty field as a request that never reached the sender.

9 points
CE
CeciliaBurke
Replying to OscarAli0184

Where is the bracket now? Keep its identity with the uncertain attempt while the software question is being worked through, so another shift does not treat it as fresh uninspected stock.

-2 points
TO
TobyBaker0492
Replying to OscarAli0184

Does the request ID reach the receiving application, or is it only a local log label? That decides whether the lookup can really find this attempt.

14 points
OS
OscarAli0184
Replying to TobyBaker0492

Toby, it reaches the receiver. Cecilia, the bracket is identified and held with the inspection lead.

4 points
AN
AnikaBennett0769
Replying to OscarAli0184

Give the reconciliation work an owner and time, otherwise everyone will agree to hold it and nobody will have a job to finish

6 points
EL
ElenaBell0688
Replying to JaneBennett0771

For the teaching example, show known never-sent and sent-but-uncertain side by side. The second one should not look like a broken version of the first. I would have the covering person explain the difference before showing the authors' answer.

13 points
IS
IsabelBennett0735
Replying to JaneBennett0771

Include a real never-sent request in the software test too. Removing every route to submission would stop the duplicate neatly and leave you with a very quiet inspection station.

2 points
AM
AmaraArcher0426
Replying to OscarAli0184

Has the original lookup returned anything yet?

5 points
OS
OscarCarter0967
Replying to OscarAli0184

And keep the bracket's current disposition visible beside the lookup. A receipt alone should not make the held part appear accepted in the operator view.

7 points
OS
OscarAli0184
Replying to AmaraArcher0426

Amara, receipt found, no result returned yet. Inspection lead owns reconciliation and the bracket remains held.

16 points
HA
HazelArcher0397
Replying to OscarAli0184

We had a queue of uncertain samples gradually renamed new work because nobody wanted the awkward list on screen. Same physical samples, cleaner-looking queue. I'd keep yours visible with the owner, even once the software fix makes new work behave properly.

14 points
JA
JaneBennett0771
Replying to OscarAli0184

Oscar Ali, leave the receipt as receipt found until its outcome is reconciled. The query has answered whether it was received; you still need the result and its link to this bracket.

6 points
EL
ElenaBell0688
Replying to HazelArcher0397

Hazel, that's a useful example to discuss with the covering person. Also show a genuinely reconciled item leaving the hold list, so the lesson isn't that uncertain work must sit there forever.

5 points
OS
OscarAli0184
Replying to JaneBennett0771

Original result recovered and matched. Quality accepted that bracket and recorded its release from hold. Software checks continue.

5 points
TO
TobyBaker0492
Replying to OscarAli0184

Thanks for closing the physical bracket question too. Does the repaired startup preserve that result when reopened, rather than recreating the old pending entry?

7 points
OS
OscarAli0184
Replying to TobyBaker0492

Yes. Known result, uncertain send, missing receipt and genuine never-sent cases passed offline, including reopening.

17 points
IS
IsabelBennett0735
Replying to OscarAli0184

Run those through the installed application with the maintainer before calling the startup repair complete. Include an unavailable lookup: it should preserve uncertainty, not quietly return never sent.

19 points
OS
OscarAli0184
Replying to IsabelBennett0735

Installed checks passed, including unavailable lookup. Covering operator followed the uncertain hold and recognised the reconciled result without prompts.

14 points

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