UR5e arm here, controller shipment unidentified

TheoChan1106 · 5 Mar 2026, 01:42 UTC

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TH
TheoChan1106
Controller and arm cable missing. Seller says separate shipment. Only reference supplied belongs to the delivered arm.

8 replies

YA
YasminAdams0093
Replying to TheoChan1106

Send the accepted contents and your receiving count, then ask for the missing items' package mark and actual collection record, because the arm's receipt cannot trace another package.

24 points
TH
TheoChan1106
Replying to YasminAdams0093

Sent. Seller supplied a photo of a controller carton, no mark or collection record visible.

4 points
CA
CallumAli0186
Replying to TheoChan1106

Ask them to identify that carton against your order and say who physically holds it now; a photograph of a controller box doesn't give the forwarder much to search.

20 points
TH
TheoChan1106
Replying to CallumAli0186

Carton identified at the seller's warehouse. Cable not packed yet. Separate shipment hasn't actually happened.

9 points
YA
YasminAdams0093
Replying to TheoChan1106

Have they given a concrete cable supply answer, Theo, and corrected the order status so the next sales contact does not send you back to the arm delivery again?

6 points
TH
TheoChan1106
Replying to YasminAdams0093

Status corrected. Cable available now and packing list includes it with the controller. Collection proposed, not confirmed.

6 points
CA
CallumAli0186
Replying to TheoChan1106

Has the carrier collected that identified carton since the proposal, or is it still waiting at the seller's warehouse?

16 points
YA
YasminAdams0093
Replying to TheoChan1106

And give receiving that exact missing-item list for the eventual arrival; finding the controller carton should not let the arm cable disappear from the check again.

7 points

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