UR5e installed adapter present, spare kit still belongs to next shipment

JonasArcher0372 · 27 Jun 2026, 03:36 UTC

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JO
JonasArcher0372
Main hardware matches our order. Promised spare kit does not exist here, including the extra mounting adapter. Nineteen days of next shipment, no parcel reference. I want the shortage separated from the completed main delivery.

1 reply

JA
JackBrooks0863
Replying to JonasArcher0372

Does the seller acknowledge the full spare-kit contents as outstanding, Jonas, or are they only answering about the adapter now? I'd keep the original kit list attached and ask for a supply proposal against it, because focusing on the most obvious missing piece can accidentally make the rest disappear from the discussion.

8 points

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