Our Universal Robots UR5e is already here. I ordered a separate accessory batch from an unnamed seller in China for 151 matched kits for setting up repeat tray loading jobs, each including a mounting adapter. The sealed outer box arrived short of that item.
The seller says the quantity means pieces, while the invoice says kit and their final message lists contents per kit.
This is all at a shared sample handling setup, by the way.
Has the received inventory included all inner bags and loose items, using the final per-kit contents list as its reference? That would distinguish an actual count gap from items packed elsewhere.
@FionaBennett0760 Yes. I counted the loose pieces too, before anything went to the benches. Our final message includes a mounting adapter per kit, and we don't have enough for 151 kits.
@MinaAbbott0076 Give the seller a comparison of the received inventory, final per-kit contents, and invoice wording. Request an explanation of the quantity unit for this order using that same material.