Different package from my damaged FR5 discussion. This UR5e arrived with the ordered main hardware, including its fitted pendant cable. The promised spare kit has not arrived. Nine days of 'next shipment', no parcel reference. I want the missing extra cable followed up without calling the installed one absent.
How do I keep our missing UR5e spare kit separate from commissioning?
LiamAbbott0055 · 12 Jun 2026, 19:09 UTC
3 replies
Replying to LiamAbbott0055
List the fitted cable separately from the outstanding spare reference. Is the kit acknowledged as missing?
9pointsReplying to GabrielArcher0366
The seller's last message says the spare kit will follow. They haven't named its contents in that reply. Our order does, so I'll send that list back with the separate quantities.
3pointsReplying to LiamAbbott0055
Ask for availability and a separate dispatch proposal too. Acknowledging missing contents won't establish shipment.
23pointsAdd to the discussion
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