UR5e spare tool cable with no traceable shipment

Order owner has asked dispatch directly; I sent the missing cable reference and the separate spare line again, not the main delivery receipt.

And have them answer dispatched or not dispatched before they choose another creative meaning for next shipment.

Give maintenance the outstanding reference while that is traced, with a named person handling the supplier enquiry. The installed cable's presence does not answer where the spare is, but neither does the shortage establish a fault in the working one.

Dispatch supplied a separate parcel reference: it was sent to our company's inspection office, not the workshop, and has a delivery receipt; our buyer is checking that receiving point.

Ask receiving to look under that parcel reference as well as the robot order; separate spares can get booked as samples.

That's what happened with ours. The maintenance cupboard stayed empty while an inspection shelf held the parcel. Still check the actual contents when they find it, not just the word cable on a receipt.

Harish, does the receipt name that office's actual receiving desk, or only its address?

Desk and recipient are named; our internal receiving team is following it, though nobody has yet confirmed a physical cable from that reference.

That is the remaining distinction. A receipt at the right office narrows the search, but the spare line should stay open until its identity and receipt into usable stock are established.

Inspection office found the sealed parcel in held samples under its courier reference; they sent the exterior label to our buyer and are arranging the contents check with maintenance.

And tell that office who should receive robot spares next time, once this one is identified.

Did the contents match the missing cable?

Yes, maintenance matched the cable reference and stores booked it into spare stock; buyer has corrected the delivery instruction with the seller and closed this line.

Useful ending, and the separate receipt explains why the main-package emails never got anywhere.