We ordered 120 matched accessory kits, each including a tool cable. Stores counted 108 cables in the sealed delivery. Seller counts 120 bags and calls the order complete.
How do I reconcile 120 UR5e kits with 108 tool cables?
LinBennett0705 · 29 Mar 2026, 00:27 UTC
4 replies
Replying to LinBennett0705
Send the required and received count for each component beside their confirmed per-kit contents. Ask them to answer the twelve-cable shortage, not the number of bags that reached your stores.
0pointsReplying to FarahBrooks0852
They now accept twelve cables are missing. Packing had put incomplete kits into labelled bags. Seller proposes adding the cables to our next purchase.
11pointsReplying to LinBennett0705
Ask for a standalone supply offer for the acknowledged shortage, with the cable reference and shipping covered explicitly. You should not need to invent another purchase to discuss the one you already made.
16pointsReplying to FarahBrooks0852
Standalone supply agreed, same reference. Twelve cables reserved. No dispatch confirmation. The twelve incomplete kits remain separated in stores.
20pointsDiscussion closed
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