Our FR10 crate arrived with the arm, but the controller and tool wiring adapter aren't in it. We went through all the packing, took photos, checked the list. Seller says another shipment. No second tracking reference after repeated asks.
I'm meant to help with training once this is installed. Right now I can train people to look at a crate. What should purchasing ask for next?
They sent a photo of a closed crate with our order number taped on. Nothing showing the contents or who collected it. Better than the same tracking screenshot again, just not much better.
Purchasing has sent that request. We also made the inventory clearer because the seller keeps asking whether the adapter was tucked in with the arm. We checked all of it.
Does the photographed crate have a readable shipping mark distinct from the order number? That may help link later dispatch evidence to this particular package.
And keep the distinction in your notes: photographed crate, contents unconfirmed, dispatch unconfirmed. Don't promote it to in transit because a label exists.
Did your forwarder receive a booking for a second package? They may be able to check the reference cheaply, even if they cannot confirm the seller has released it.
Keep the training date provisional. A missing controller is enough to prevent installation, regardless of whether the smaller adapter turns up in the meantime.
Forwarder found a booking, cancelled before collection. Purchasing has that in writing now and is asking the seller for a new dispatch plan. Training is off the calendar. I'd rather rebook it than keep moving the same hopeful date.
That is something concrete to put back to them. Still missing equipment, still no confirmed replacement dispatch. Keep both outstanding items on the case.