Our spare adapter is marked delivered because the arm arrived

NinaBennett0762 · 19 Jul 2025, 14:45 UTC

Closed
NI
NinaBennett0762
The UR5e and fitted adapter arrived. The additional adapter did not. Seller has marked the spare-kit line delivered using the arm's receipt, then promised it in the next shipment. Those two answers cannot both describe our stores shelf.

5 replies

RO
RobinAli0251
Replying to NinaBennett0762

Have you sent the received count against the separate spare line, with the fitted adapter listed independently? I would ask them to correct that line before discussing their proposed shipment.

20 points
NI
NinaBennett0762
Replying to RobinAli0251

Sent. They corrected it to outstanding and acknowledged one additional adapter owed. Still no stock answer or new parcel reference.

5 points
RO
RobinAli0251
Replying to NinaBennett0762

Are they waiting to make it, waiting for stock, or holding an available adapter for combined shipping?

11 points
NI
NinaBennett0762
Replying to RobinAli0251

They say waiting for stock. No date from their source. Maintenance now has that status, not delivered or on the way.

14 points
RO
RobinAli0251
Replying to NinaBennett0762

Will purchasing compare a properly identified alternative supply while that remains open? Waiting may be reasonable, but you need a costed option before deciding it is the only practical choice.

19 points

Discussion closed

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