AaronBrooks0784 · 18 Aug 2025, 14:42 UTC
Ask what they are waiting to put in that parcel and whether the correct cable is actually available. Holding a stocked item and waiting to source it are different problems.
17 pointsThey say stocked, waiting for other spares. Asked for the cable on its own.
7 pointsI have my own missing cable argument running, and I'd want more than stocked in an email before describing it as on the way; did they identify the actual cable they propose to send?
25 pointsSent a label photo. Reference differs from our installed cable. Forwarded to maintenance.
11 pointsAsk for the relationship between those references, not just whether it fits. It may be a supported replacement, but the supplier needs to identify that and your technical reviewer needs to assess it.
11 pointsKeep the separate-shipping request open while they answer the technical point. You do not want them interpreting the compatibility question as agreement to wait for the whole kit again.
14 pointsMaintenance has requested replacement documentation. Seller agreed to consider separate shipping. Neither cable approval nor dispatch confirmed.
9 pointsConsider separate shipping. Wonderful, we've reached the stage before the stage where they promise to send it.
18 pointsStill outstanding. Purchasing is chasing the document and a definite supply proposal separately.
15 pointsThis discussion is closed to new replies after six months without activity. Last activity: .