Getting past 'please send details' for Fairino FR10 (fixture unloading)

RaviAllen0302 · 1 Apr 2026, 02:09 UTC

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RaviAllen0302
Our imported package uses Fairino FR10 for fixture unloading with a machined polymer sleeve in a small parts assembly workshop. It stops intermittently. I've been waiting 8 days since reporting it to the unnamed seller we bought from through Alibaba. I sent a phone video; they asked for more information. Fair, but what would actually help?

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