The new FR5 accessory order has 139 kit bags and 130 specified adapters. I already have a reconciliation against the invoice and confirmed contents. Seller answers pieces again. Nine bags do not become complete because somebody changes that word.
Send that reconciliation to the order owner and ask for a supply answer for nine identified adapters. You have already done the counting work; they need to answer the missing contents.
Order owner acknowledged nine missing. Offered an equivalent adapter without its reference. Buyer asked for the originally specified item, or a proper comparison before considering any substitute.
Get the offered identities settled before anyone pays for an equivalence assessment, since it may be simpler for them to supply the adapter already listed in the agreed kit.
They located the specified adapters at their second warehouse and sent the reference. No need for the proposed substitute. Buyer has asked for the nine-item packing confirmation.
Only the adapters. Stores checked all kit contents during the original reconciliation. Warehouse has confirmed nine of the specified reference, and the order owner is arranging separate dispatch.
Yes. Carrier acceptance is linked to the separate parcel and nine-adapter packing list. Stores has both references for receipt, but the kits stay incomplete until checked here.
Parcel arrived. Nine correct adapters checked against the agreed reference; all 139 kits complete now. Buyer closed the shortage without changing the original contents definition.
Good to have the physical receipt finish it. Keep that corrected completion count with stores, so planning does not continue working from the old nine-incomplete list.