I've taught the housing transfer, but our instruction just says investigate if a tray pocket is empty. Investigate what?
Why does our FR10 handover stop at the empty pocket?
OmarChan1100 · 27 Oct 2025, 09:21 UTC
11 replies
Replying to OmarChan1100
Start with what staff can see. Does the screen identify the pocket?
9pointsReplying to SarahBaker0502
Yes, tray and pocket. It doesn't distinguish found empty from position uncertain after an interruption.
6pointsReplying to OmarChan1100
Then those need different explanations. Same instruction hides two different problems.
20pointsReplying to OmarChan1100
We walked through ours with printed screens first, and the person covering breaks asked questions the regular operator no longer noticed. Cheap way to find the holes
17pointsReplying to OmarChan1100
Do not write a clever recovery around a state the system cannot identify. Can the controls person explain which evidence distinguishes those two situations? You may have an interface gap as well as a training gap.
16pointsReplying to HazelBennett0745
Controls says the screen merges two different internal states. I've asked for separate mock screens.
25pointsReplying to HazelBennett0745
Hazel, yes, our paper exercise exposed one of those too, a beautifully clear explanation of information the actual screen never displayed
2pointsReplying to AnikaBennett0769
Exactly. And show where a person hands over an uncertain tray. Training cannot finish with call Omar unless Omar is the actual support arrangement.
20pointsReplying to AnikaBennett0769
Thanks Anika, the break-cover operator found another gap: nobody says who owns the held housing.
14pointsReplying to HazelBennett0745
Draft now names the shift lead and keeps uncertain housings identified. Screen change still awaiting verification.
11pointsReplying to OmarChan1100
Did the break-cover operator understand the new draft without you explaining it?
15pointsDiscussion closed
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