JaneCarter1032 · 24 Jun 2025, 20:42 UTC
Ask whether the agreed spare is in stock, packed or dispatched. State that you still expect it. You can price another source without telling them their missing line is settled.
19 pointsThey now say in stock. No package reference. I have requested a dispatch proposal for the exact cable reference on the order.
9 pointsI'd get the other price anyway. Waiting for a proposal doesn't fill the stores bin. Just don't order a vaguely similar lead out of irritation.
8 pointsOur integrator is identifying an equivalent supply route. No alternative ordered. Seller has offered to add the cable to our next purchase, which we have not planned.
11 pointsThen ask for shipment without another purchase. They may prefer combining parcels, but that preference doesn't tell you when you would actually receive the spare.
22 pointsDid they agree to send it separately?
10 pointsThey are asking us to pay freight first. I have asked them to explain that against the spare-kit delivery agreed in the order. No agreement reached.
6 pointsWould the freight be less than the other supplier's complete price? I'd compare both, even if you keep arguing that the seller should cover it.
6 pointsIt would, but the seller still has not identified a packed cable or a dispatch arrangement. Purchasing wants that before considering the freight proposal.
12 pointsThat seems sensible. A small freight payment can still buy another indefinite wait if the parcel is only an idea.
18 pointsThis discussion is closed to new replies after six months without activity. Last activity: .