The sealed accessory box contains 73 adapters for the 80 matched fixture kits we ordered. Everything else matches the per-kit list. Seller now says 80 meant pieces, although the invoice says kits and its final confirmation lists one adapter in each. I have put that confirmation beside receiving's count and asked for the seven missing adapters, not a new explanation of what a kit might mean.
Our 80 UR5e fixture kits arrived with 73 mounting adapters
DavidBennett0780 · 5 Mar 2026, 06:17 UTC
6 replies
Replying to DavidBennett0780
Keep the invoice, final agreed contents and receiving count together, and ask their order contact to reconcile the seven-adapter shortage against that accepted list rather than debating a generic definition of kit.
10pointsReplying to NoraChen1192
Order contact acknowledged the per-kit confirmation and corrected the quantity explanation. They say the packing team counted adapters incorrectly. I asked for the missing seven under the same assembly reference and their supply arrangement.
5pointsReplying to DavidBennett0780
Did they confirm the actual adapter reference available, or only the quantity they now owe?
20pointsReplying to SofiaChen1152
They confirmed the same adapter reference and sent a packing list for seven. Parcel has a carrier acceptance scan. Receiving has that separate list; shortage stays open until the adapters arrive and are checked.
16pointsReplying to DavidBennett0780
That resolves the counting dispute without closing the physical shortage, and the separate receiving list should keep the seven from being mistaken for another complete accessory order.
9pointsReplying to DavidBennett0780
Have those seven reached stores yet, David?
13pointsDiscussion closed
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