Our seller says the UR5e and tray-handling gripper went to its freight agent. The agent has a booking under another reference and no warehouse receipt. Six days of asking has produced the same two screenshots. I want a movement trail tied to the crate before we rearrange the sample-tray bench.
UR5e warehouse booking without a matching crate receipt
LeoCarter0971 · 2026年3月25日 00:46 UTC
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Ask the seller for the physical handover record naming the receiver and crate mark, then have that receiver link its receipt to the agent's booking. Neither screenshot alone establishes the current location.
13分Seller sent a loading photo and a collection instruction. The photo shows our crate mark, but no signed handover.
22分Does the collection firm confirm it took that marked crate?
9分回复 LeoAdams0101
Not yet. It says the instruction was rescheduled. Seller is asking its dispatch desk which vehicle actually left with it.
5分We nearly booked an installer from a loading photo once. The crate came back off the vehicle when the collection changed. Your photograph may be genuine and still not show a completed handover.
13分Keep the rescheduled instruction beside the photo while they check. That prevents the original booking being treated as the answer again.
17分Does the seller still have a current warehouse inventory entry for your crate? Asking dispatch and stores together may locate it faster than reconstructing the intended trip first
-4分Stores has found it in the outbound area. It was unloaded after the original collection changed, just as Sofia described. The seller confirms current custody.
13分Is the gripper listed inside that same crate?
6分回复 LeoAdams0101
Yes. Packed contents list includes the identified gripper assembly. Current external photos match the crate mark and show no visible packaging damage.
11分Then ask them to identify the replacement collection arrangement and retire the cancelled reference clearly. You now have a location, but still need evidence of the next actual movement.
19分Keep the installer unbooked until your planning information is good enough. Finding it at the seller is better than not finding it, but it hasn't shortened the journey by magic.
15分New collection booked, with the crate mark and full contents attached. Old instruction cancelled. Agent has acknowledged the new reference but not receipt.
19分Who is watching for the collector's actual receipt against that new reference, LeoCarter? Worth assigning one person rather than waiting for whichever screenshot arrives first
8分Our buyer owns that check. Collector has now signed for the marked crate at the seller, with the receipt sent to the agent. Warehouse arrival is the next missing step.
22分That is a confirmed handover to follow. Keep the buyer's enquiry on the new movement so the old booking doesn't wander back into the answer.
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