UR5e warehouse booking without a matching crate receipt

Seller sent a loading photo and a collection instruction. The photo shows our crate mark, but no signed handover.

Does the collection firm confirm it took that marked crate?

Not yet. It says the instruction was rescheduled. Seller is asking its dispatch desk which vehicle actually left with it.

We nearly booked an installer from a loading photo once. The crate came back off the vehicle when the collection changed. Your photograph may be genuine and still not show a completed handover.

Keep the rescheduled instruction beside the photo while they check. That prevents the original booking being treated as the answer again.

Does the seller still have a current warehouse inventory entry for your crate? Asking dispatch and stores together may locate it faster than reconstructing the intended trip first

Stores has found it in the outbound area. It was unloaded after the original collection changed, just as Sofia described. The seller confirms current custody.

Is the gripper listed inside that same crate?

Yes. Packed contents list includes the identified gripper assembly. Current external photos match the crate mark and show no visible packaging damage.

Then ask them to identify the replacement collection arrangement and retire the cancelled reference clearly. You now have a location, but still need evidence of the next actual movement.

Keep the installer unbooked until your planning information is good enough. Finding it at the seller is better than not finding it, but it hasn't shortened the journey by magic.

New collection booked, with the crate mark and full contents attached. Old instruction cancelled. Agent has acknowledged the new reference but not receipt.

Who is watching for the collector's actual receipt against that new reference, LeoCarter? Worth assigning one person rather than waiting for whichever screenshot arrives first

Our buyer owns that check. Collector has now signed for the marked crate at the seller, with the receipt sent to the agent. Warehouse arrival is the next missing step.

That is a confirmed handover to follow. Keep the buyer's enquiry on the new movement so the old booking doesn't wander back into the answer.