JonasChen1155 · 16 Sept 2025, 11:07 UTC
Provide arm and controller identifiers, cable labels, external connection photographs and the guide revision, asking service to reconcile that exact supplied combination before connection work proceeds.
22 pointsSent that comparison. The mismatch is now marked on the relevant guide page as well as shown in the photographs. I have asked for service, not another model confirmation.
21 pointsHave your installer review the eventual response against the delivered assembly, since a differently dated manual is not useful unless it actually describes the configuration in front of you.
21 pointsInstaller has the same bundle. Service says it is checking the cable reference. No matching connection instruction supplied yet. We have left the delivered arrangement untouched.
9 pointsDo the external cable labels give a full part reference, or is service trying to identify it from a cropped photograph?
18 pointsFull label visible at both ends. They have acknowledged the reference, not identified the applicable guide. We are waiting for that answer rather than guessing from the connectors.
6 pointsFair enough, no need to send the same pictures endlessly then; ask for the named technical person owning that reference check.
11 pointsHas that technical review produced a matched guide or an identified discrepancy in the supplied kit? Either needs a clear answer before the installer can proceed.
12 pointsThis discussion is closed to new replies after six months without activity. Last activity: .