Our delivered alignment adapter has a different shoulder position and suffix from the accepted fixture drawing. Thirty-four days waiting for an equivalence comparison. Tooling unfitted. The seller has supplied reassurance, not the missing dimensions.
Delivered FR5 adapter moves the locating shoulder our fixture needs
LeoBaker0449 · 18 Apr 2026, 20:48 UTC
7 replies
Replying to LeoBaker0449
Ask for the identified supplied adapter drawing and have your fixture designer mark the seating conflict against the accepted revision; keep the complete assembly out of installation until that comparison is settled.
9pointsReplying to CallumBennett0708
Supplied drawing received. Designer confirms the shoulder prevents the fixture plate seating. Seller proposes another spacer rather than the agreed adapter.
17pointsReplying to LeoBaker0449
Ask whether they can supply the agreed adapter before pricing a redesign around their substitute.
4pointsReplying to JamieChan1078
They say the agreed reference is available from another warehouse. I have asked for a definite replacement proposal.
9pointsReplying to LeoBaker0449
Available from another warehouse still needs a stock confirmation, Leo, plus who covers the return of this supplied adapter.
20pointsReplying to CallumBennett0708
Both are in the request. No confirmed stock or return arrangement yet.
11pointsReplying to LeoBaker0449
Then leave the original mismatch open. A promising warehouse is not a replacement plate.
15pointsDiscussion closed
This discussion is closed to new replies after six months without activity. Last activity: .