It begins after the stop. Connector held, message already dismissed. I know the operator had changed the tray earlier, but not whether this was the first unloading after that change.

You can send installed program, controller and fixture identities now, with that limited account. For the occurrence, ask the technical contact which retained history may establish the active step and message. If it cannot be recovered, the next normal supervised occurrence needs those details captured before they disappear, not reconstructed from another run.

I would keep tray changed earlier as context only. It does not establish a first-after-change pattern, and the clip does not show whether a release was requested. Those are useful missing questions for support.

Sent the installed identities and an index of what the clip does and does not show. Seller still has not named a technical recipient. The exact occurrence message remains unavailable.

Does your occurrence time identify one retained event or only a broad period? That matters before somebody selects a likely-looking history line and attaches it as the missing message.

Only a broad period. Thanks Farah. We found several possible entries and have kept them as candidates rather than choosing the closest-looking one.

That is an honest limit. Give the next shift a specific capture request: active step, readable message, fixture and tray identity, and the surrounding action at the occurrence. Include the clocks used so the video and retained history can be compared without silently treating them as synchronised.

Who on the relief shift has that request? A list in your own notebook will not help if somebody else sees the next stop and dismisses the message before they know why it matters.

And keep this report open for the technical answer. Better capture instructions improve the next investigation, but they haven't explained what stopped this connector job or confirmed that the seller can use the material already sent.