We bought an imported handling package from an unnamed seller through the Alibaba marketplace. It uses Universal Robots UR5e for tray unloading with an aluminum spacer block in a small parts assembly workshop and stops intermittently. My support report has been open for 5 days.
The seller requested more information after receiving my phone video, and I need to understand what would narrow the fault down.
The alarm text and sequence position would help focus your report. Do you've the alarm as displayed before restart, and can you place the stop relative to release?
@KaiBarnes0541 Correct the ticket with that alarm, the unedited clip and the installed versions. Ask which confirmation is missing and who owns the next diagnostic step.