We bought an imported handling package from an unnamed seller through the Alibaba marketplace.
It uses Fairino FR5 for tray loading with a machined polymer sleeve in a supervised tray handling cell and stops intermittently.
My support report has been open for 7 days.
The seller requested more information after receiving my phone video, and I need to understand what would narrow the fault down.
Replying to AnikaArcher0421
@AnikaArcher0421 Have you captured the exact alarm before restarting? Also, does the stop happen before release, during it, or after it?
17 points