What should I add to our FR5 spacer-stop ticket?

SamBell0681 · 8 Oct 2025, 08:38 UTC

Closed
SA
SamBell0681
Our FR5 waits with a spacer above the destination tray. I sent the seller a clip through our Alibaba order conversation, but the screen is out of shot. The operator wrote the message in the shift book. Is that useful enough to start, or do I need a better video first?

5 replies

LU
LucaBarnes0526
Replying to SamBell0681

Use the shift note now, but can you match its occurrence time to the clip?

25 points
SA
SamBell0681
Replying to LucaBarnes0526

Same stop according to the operator. Note says destination clamp open. Time is approximate, so I can't yet select one entry from the saved history.

13 points
LU
LucaBarnes0526
Replying to SamBell0681

Send that limitation with it and ask which confirmation produces the message in your program version; no need to wait silently for a perfect clip.

13 points
SA
SamBell0681
Replying to LucaBarnes0526

Thanks, Luca. I'll send the note as an approximate account, not a matched log. Maintenance can capture the readable message and active step if it happens again.

7 points
LU
LucaBarnes0526
Replying to SamBell0681

Did support explain that clamp message, or are they still just asking for details?

20 points

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