Returned our FR5 gripper controller to the seller's agreed address. Courier says delivered. Service says nothing. How do I trace it?
Delivered to service, but who has the controller?
ZaraArcher0395 · 12 May 2025, 10:54 UTC
6 replies
Replying to ZaraArcher0395
Who signed, and does the receipt show your return reference?
10pointsReplying to DanielChen1174
Reception signed. Return reference is on our label. No service intake number.
14pointsReplying to ZaraArcher0395
Ask reception to service: where did that referenced parcel go? Include the controller serial.
23pointsReplying to DanielChen1174
Purchasing sent those together. Seller says checking internally. Still waiting for a named contact.
22pointsReplying to ZaraArcher0395
Keep the bench downtime visible. Delivered doesn't give you a repair date.
16pointsReplying to ZaraArcher0395
Any intake number yet? That is the next thing to chase.
14pointsDiscussion closed
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