Returned our FR5 gripper controller to the seller's agreed address. Courier says delivered. Service says nothing. How do I trace it?
Replying to ZaraArcher0395
Who signed, and does the receipt show your return reference?
10 pointsDelivered to service, but who has the controller?
ZaraArcher0395 · 12 May 2025, 10:54 UTC
6 replies
Replying to DanielChen1174
Reception signed. Return reference is on our label. No service intake number.
14 pointsReplying to ZaraArcher0395
Ask reception to service: where did that referenced parcel go? Include the controller serial.
23 pointsReplying to DanielChen1174
Purchasing sent those together. Seller says checking internally. Still waiting for a named contact.
22 pointsReplying to ZaraArcher0395
Keep the bench downtime visible. Delivered doesn't give you a repair date.
16 pointsReplying to ZaraArcher0395
Any intake number yet? That is the next thing to chase.
14 pointsDiscussion closed
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